Looking for a promising start in the customer support industry? Here’s your chance! Tech Mahindra is hiring Chat Process Executives for its Noida location. This is a golden opportunity for both freshers and experienced candidates to work with a reputed multinational company.
With a competitive salary package, 5-day working week, and full-time office-based role, this position promises growth, stability, and a strong foundation in customer service.
🏢 About Tech Mahindra
Tech Mahindra is a global leader in IT services and business process outsourcing (BPO), with over 150,000 professionals across 90 countries. The company is known for its dynamic work culture, innovation, and employee-first policies. It offers diverse opportunities for career advancement, especially in non-voice customer support roles like chat process.
📊 Did you know? Tech Mahindra is consistently ranked among the top IT companies in India and is recognized for excellence in customer support and service delivery.
📝 Job Details – Chat Process Executive
🔹 Designation:
Customer Support Associate – Chat Process
🔹 Industry Type:
BPO / BPM (Non-Voice Process)
🔹 Department:
Customer Success, Service & Operations
🔹 Role Category:
Non-Voice, Chat Support
🔹 Job Type:
Full-Time, Permanent
📍 Location & Venue
- Job Location: Noida
- Interview Venue:
A8, Tech Mahindra Knowledge Boulevard,
1st Floor, Noida – (Nearest Metro: Noida Electronic City) - Walk-In Dates: 12th May to 21st May
- Timing: 10:00 AM – 4:00 PM
💼 Key Responsibilities
As a Chat Process Executive at Tech Mahindra, you will:
- Interact with customers via chat to resolve their queries.
- Provide clear, concise, and effective support.
- Follow communication scripts and standard procedures.
- Escalate unresolved issues to the relevant department.
- Maintain data accuracy and high customer satisfaction.
✅ Job Criteria & Requirements
Tech Mahindra is open to hiring fresh talent and experienced professionals with the right attitude and skills.
Eligibility:
- Education: Undergraduate / Graduate (Any stream)
- Experience: 0–5 years
- Languages: Fluent in English & Hindi (mandatory)
- Typing: Good typing speed and accuracy
- Shift: Rotational (24×7); General shifts for females
- Availability: Immediate joiners preferred
Additional Information:
- 5 Days Working (1 Rotational Week Off)
- No Cab Facility
- 100% Work from Office
- ESIC & PF Benefits
💰 Salary & Benefits
- Salary Range: ₹2.00 LPA – ₹3.50 LPA (Based on experience and performance)
- Benefits:
- Provident Fund (PF)
- Employee State Insurance (ESIC)
- Exposure to a global client base
- Professional development opportunities
📌 How to Apply?
If you’re ready to kickstart your career with Tech Mahindra, follow these steps:
Option 1: Walk-In Interview
Time: 10:00 AM – 4:00 PM
Date: 12th May – 21st May
Venue:
A8, Tech Mahindra Knowledge Boulevard, 1st Floor,
Noida (Near Noida Electronic City Metro Station)
Option 2: Contact HR Directly
- HR Santosh: 7982509065
- HR Prateeksha: 9068094671
- HR Himanshi: 7983513155
📧 Alternatively, you can drop your updated resume at the provided HR email (contact them for details).
🌟 Why Join Tech Mahindra’s Chat Process Team?
Tech Mahindra’s Chat Process Executive role is ideal for candidates who:
- Want to build a long-term career in the BPO sector.
- Prefer non-voice interaction over telephonic support.
- Seek work-life balance with 5-day working weeks.
- Are enthusiastic, tech-savvy, and quick learners.
🧩 Skills That Will Set You Apart
Here are the skills that will give you an edge:
- Proficiency in written English and grammar
- Good typing speed (30-40 WPM)
- Customer-centric mindset
- Ability to handle pressure
- Multitasking & adaptability
💡 Pro Tip for Interview Day
- Dress in formal or smart casuals.
- Carry multiple copies of your resume.
- Bring a passport-size photo and valid ID proof.
- Prepare basic customer service answers and FAQs.
📈 Career Growth Path
Starting as a Chat Executive, you can move up the ladder with dedication and performance. The career progression may look like:
- Chat Process Executive
- Senior Associate
- Team Leader
- Process Trainer / Quality Analyst
- Operations Manager
📞 Ready to Apply?
Start your journey with Tech Mahindra today! Walk in between 12th – 21st May or contact the HR directly to schedule your interview. Whether you’re a fresher or have some experience, this is your chance to shine in one of India’s top BPO companies.
🎯 Conclusion
If you’re passionate about customer service and want to work in a professional, fast-paced environment, the Chat Process Executive – 5 Days Working role at Tech Mahindra is a perfect fit. With a fair work schedule, solid benefits, and a reputed employer, this job is your gateway to a rewarding career.